Refund policy
The Cut House - Return & Refund Policy
Because we sell fresh, perishable halal meat that is hand-cut to order, we are unable to accept general returns or exchanges for change of mind, for reasons of food safety and hygiene. However, your satisfaction matters to us, and we stand fully behind the quality of every order.
If something is wrong with your order
If you receive an item that is damaged, spoiled, incorrect, or missing, please contact us within 4 hours of delivery with your order number and a photo of the item. We will make it right with a replacement or a full refund for the affected item.
How to report an issue
- Email us via our Contact page
- Include your order number and photos of the item(s) concerned
Refunds
Approved refunds are processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time to appear on your statement.
Cancellations
You may cancel or amend an order free of charge any time before it has been cut and dispatched. Once an order has been prepared for delivery, it can no longer be cancelled as the meat is freshly cut for you.
Contact
The Cut House, Pulikeshi Nagar, Fraser Town, Bengaluru, Karnataka 560005. Reach us through our Contact page.
Please review and adapt this policy to your exact operations before publishing. It is a starting template, not legal advice.