Refund policy

The Cut House — Return, Refund & Exchange Policy

We sell fresh, perishable halal meat that is hand-cut to order and delivered fast — usually within about an hour of dispatch, handed directly to you by our delivery partner. Because of this, please check your order at the time of delivery, while the delivery agent is still with you.

If something is wrong with your order

If any item is incorrect, damaged, or not as ordered, please report it right away, at the point of delivery. The fastest way is to message us on WhatsApp at +91 63635 56092 with a photo of the item — you can also tell the delivery agent or reach us through our Contact page. We will arrange an exchange for the correct item, or a full refund of the affected item — free of charge.

Freshly cut & perishable

For reasons of food safety and hygiene, we are unable to accept general returns, exchanges for change of mind, or issues raised after your order has been checked and accepted at delivery. Every cut is prepared fresh for you.

Refunds

Approved refunds are processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time to appear on your statement.

Cancellations

You may cancel or amend an order free of charge any time before it has been cut and dispatched. Once your order has been prepared for delivery, it can no longer be cancelled, as the meat is freshly cut for you.

Contact

The Cut House, Pulikeshi Nagar, Fraser Town, Bengaluru, Karnataka 560005. WhatsApp us at +91 63635 56092 or reach us through our Contact page.